Privacy Policy

Privacy Policy

Last updated: May 19, 2026

This Privacy Policy explains how TailComfort ("we", "us", "our") collects, uses, and protects your information when you visit www.tailcomfort.com or make a purchase.

1. Information we collect

  • Information you provide: name, shipping address, email, phone number, and payment details when you place an order or sign up for our newsletter.
  • Information collected automatically: device type, browser, IP address, pages visited, time spent on site, and referring source. Collected via Shopify analytics, Google Analytics, and Meta Pixel.
  • Cookies: small files stored in your browser that help us remember your cart, preferences, and improve site performance.

2. How we use your information

  • To process and ship your orders.
  • To send order confirmations, shipping updates, and customer service replies.
  • To send marketing emails (only if you've opted in — you can unsubscribe anytime).
  • To improve our website, product selection, and customer experience.
  • To detect and prevent fraud.

3. How we share your information

We do not sell your personal data. We share it only with:

  • Shopify — our ecommerce platform, which processes orders and payments.
  • Payment processors (Stripe, PayPal, Shop Pay) — to authorize and complete your payment securely.
  • Shipping partners — to deliver your order.
  • Email/SMS tools (such as Klaviyo) — to send transactional and marketing messages you've opted in to.
  • Analytics tools (Google, Meta) — in aggregated, non-personally-identifying form.
  • Law enforcement — only when required by law.

4. Your rights

Depending on your location, you may have rights under data-protection regulations such as the EU General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA), including the right to:

  • Access the personal data we hold about you.
  • Correct or update inaccurate data.
  • Request deletion of your data.
  • Object to or restrict certain processing.
  • Withdraw consent for marketing communications at any time.

To exercise any of these rights, email support@tailcomfort.com.

5. Data retention

We keep order records for as long as required by tax and accounting laws (typically 5–10 years). Marketing data is kept until you unsubscribe.

6. Security

All transactions are encrypted via SSL. Payment information is processed by PCI-compliant providers and never stored on our servers. We follow Shopify's industry-standard security practices.

7. Children's privacy

Our store is not directed at children under 16. We do not knowingly collect personal data from minors.

8. Changes to this policy

We may update this policy from time to time. Any material changes will be posted on this page with a new "Last updated" date.

9. Contact

Questions about your privacy? Email support@tailcomfort.com.